Engineering Practices
I lead engineering organizations that ship reliably. Across healthcare and financial technology, I've built distributed teams, developed engineering managers and technical leaders, founded an SRE practice, and improved delivery through better CI/CD, observability, and automation. These are the areas where I bring the most leverage:
Engineering Leadership & Manager Development
- Leading organizations of up to 30+ engineers across SRE, test engineering, and product support, including managers of managers and Staff technical leads.
- Developing engineering managers and technical leaders through direct feedback, individual growth plans, and clear career ladders and promotion paths.
- Partnering with engineering leadership on team operating practices as organizations scale.
Distributed Teams & Organizational Design
- Building and leading teams across the US, South America, and India.
- Defining team charters, hiring approaches, and collaboration models between platform, product, and reliability groups.
- Designing technical interview loops and assessment practices that scale with growth.
SRE, Incident Response & Reliability
- Founding SRE practices from scratch, from charter and hiring through incident response and collaboration with product engineering.
- Establishing incident management: severity definitions, on-call rotations, blameless post-incident reviews, and customer status communications.
- Identifying customer-impact risks in infrastructure migrations and coordinating lower-impact rollouts with performance parity testing.
Observability & Production Monitoring
- Introducing logging, alerting, and APM practices to improve visibility into production reliability.
- Managing alerting as code with Terraform and connecting product analytics to monitoring to catch business-impacting regressions.
- Piloting tools like session replay to speed customer issue resolution.
Cloud Infrastructure & Platform Partnership
- Hands-on experience with AWS, ECS, and Kubernetes, including test environments and cluster upgrades (AWS Certified Solutions Architect – Associate).
- Partnering with Platform Engineering on self-service golden paths that bundle infrastructure, CI/CD, observability, and scaling.
- Contributing technical judgment to migration and release decisions across product and platform teams.
CI/CD, DORA & Developer Productivity
- Raising CI green-build rates from 10% to 90% by addressing flaky tests and pipeline instability.
- Fixing deploy attribution so DORA metrics are accurate at the team level.
- Shortening feedback loops so engineers spend less time waiting on builds and reruns.
Quality Strategy & Test Automation
- Designing shared testing models that use risk assessment to shift appropriate testing into development squads, removing QA bottlenecks without adding headcount.
- Modernizing automation with Playwright and TypeScript across API, end-to-end, and visual testing.
- Introducing automated quality gates and evaluating test approaches for API compatibility and versioning.
AI-Assisted Engineering Workflows
- Building Claude-assisted guidance and workflows that help product engineers and QA test more effectively.
- Using AI to identify API versioning changes and their downstream testing needs.
- Evaluating approaches for testing AI-generated output, such as clinical documentation, while keeping human review central.