Resume

Previously: Engineering Manager (January 2025 – July 2026)

• Lead 13 direct reports across the US and South America, including senior engineers, a staff engineer, and a technical lead. Own quality engineering and automation; contribute to technical and delivery decisions across product and platform teams. Promoted to Director in recognition of broader engineering-wide influence.
• Designed and scaled a shared testing model across product engineering, using ticket-level risk assessment to shift appropriate testing to development squads. Piloted and measured adoption, reducing QA handoffs and removing a recurring delivery bottleneck without adding testers.
• Identified customer-impact risks in an AWS ECS migration and coordinated a lower-impact rollout with Platform, an AWS-experienced Staff Engineer, and Product Marketing. Performance parity testing caught a major regression before it affected customers.
• Contributed hands-on testing for an AI-powered clinical scribe and partnered with a Staff Engineer outside my reporting organization to evaluate and improve the approach to testing AI-generated clinical documentation.
• Developed a Claude-assisted approach to identify GraphQL API versioning changes and downstream testing needs; partnered with a Staff Engineer on an RFC for version-aware unit testing and coverage.
• Coordinated authentication-rewrite incident investigations with the incident commander and testing across teams; engaged a Staff Engineer from another team to improve observability and piloted session replay to help speed customer issue resolution.
• Leading ongoing Playwright/TypeScript modernization across API, end-to-end, and visual testing, in coordination with Frontend Platform. Built Claude-assisted testing guidance for product engineers and embedded QA.
• Improved the CI green-build rate from 10% to 90% by addressing flaky tests and pipeline instability, reducing reruns and time spent waiting for passing builds. Separately fixed CircleCI-to-DX deploy attribution for accurate team-level DORA metrics.
• Developed technical career frameworks and coached engineers through direct feedback and individual growth plans, helping three team members earn promotions; currently mentoring engineers toward mid-level and engineering management.

• Established company-wide incident management practices, including severity definitions, on-call rotations, post-incident reviews, and customer status communications.
• Introduced logging, alerting, and application performance monitoring practices to improve visibility into production reliability; reviewed CI/CD pipelines and partnered with product engineering on system resilience.

• Led an organization of 30+ engineers across SRE, Test Engineering, and Product Support, managing two engineering managers and four Staff technical leads; responsible for staffing, development, and operational performance.
• Founded the company's SRE practice, defining the team charter, hiring approach, incident response practices, and collaboration model with product engineering.
• Partnered with Platform Engineering to build a broadly adopted, self-service microservice golden path, combining infrastructure and CI/CD scaffolding with SRE-developed observability, dashboards, scaling, and testing capabilities.
• Worked with engineering leadership on career ladders, promotion paths, and team operating practices as the organization scaled.

• Joined Better.com when engineering was approximately 10 people as the first engineer focused on quality. Built its quality engineering capabilities as the broader organization grew to more than 200 engineers; hired and developed technical leads and introduced automated quality gates.
• Worked beyond the QA remit on infrastructure and reliability, including AWS and Kubernetes test environments, Kubernetes upgrades with Platform, and production observability.
• Built a webhook-based service to forward Segment analytics events to Datadog, enabling alerts when product changes disrupted marketing-critical metrics; used Terraform to manage Datadog alerts, integrated QA metrics, and helped establish logging.

• Led a 15-person test team through a shift from manual verification to automated end-to-end testing for financial trading systems; built recruiting and technical assessment practices.

• Started as the solo QA at this startup; promoted from QA Engineer to lead test engineering; established automation and performance testing for an advertising platform.

• Led approximately 16 QA professionals across New York and India, including an India-based manager; introduced test automation and agile practices for financial services applications.